As the month of October ends, the festive season starts at every corner of the world. Merchandisers and businessman earn unlimited profit and customers during this time. Since, Online shopping has taken over the traditional shopping trend, Live chat has become an essential part of Shopping websites and stores. Live chat is the easiest way to approach the Online storekeepers these days. Online stores must have Live chat this season to interact with their customers in large number. Here are few reasons why online stores must have Live Chat Software on their website this festive season:
1. Flexible shopping hours:
Online shopping is this season’s trend so be available for your customer 24X7 through Live chat. You may not want your customer to choose your competitor over you just because you are available for a limited time period for your customers. Customer are time crunched and need flexible access to everything. So, do not disappoint your dear customers and keep your customer support team always available.
2.Instant Customer support:
If your website visitor or customer is consuming more than 60 seconds over a single webpage, then he surely needs assistance. In such case customer is pleased when you invite him over chat for helping him. Provide your customer all the information regarding the product he is looking for help him with his queries instantly. An instant solution creates a great impression over the customer.
3. Easy price comparison:
Every Online store has its different pricing policy, so they set their products prices according to their profit margin. A single product may have different prices over different online stores. The confused customer may drop the idea of virtual shopping in such a situation. Here, through Live chat customer support agent can provide product price comparison via chat by sharing docs or files and solve the customer’s confusion instantly.
4. Stress free and less time consuming shopping:
Traditional shopping during festive season is stressful and time consuming due to large number of buyers at one place. Online shopping reduces time and stress of customers as they can browse around unlimited product sections. They have access to each product and its detail which is impossible during traditional shopping due to rush at festive hours and live chat agents can easily assist them whenever they need assistance, be it product description or providing suggestions over alternative products.
5. Festive coupons access:
Festive coupons, Deal coupons are provided by most of the Online shopping stores. Customers always stumble upon the usage of coupons, here live chat assistants can help customers to apply coupon codes and step by step. Live chat assistant will be available to customer from the beginning of the process till the end step that is purchase of the product. Customer can approach the customer care at any moment during the whole process.
6. Each customer is entertained:
Online stores have large number of customer care operators during festive season. They can attend each and every customer hazel free. Customers do not have to wait in queue for their query resolution or assistance. They will be helped on a single click, without any delay and time limitation.
So, entertain your customers without any terms and condition. Enjoy this festive season with maximum customers and profits with Live chat. Implement Live chat software now! Checkout more info from here: https://www.eassistancepro.com/